Clients Speak
If you want to talk to a client or two, it can be arranged.
For-Profit Client Quotes:
- The ultimate measurement of James’ effectiveness: The turnaround (a
retail chain of 185 stores in 5 countries) was effected in 18
months. His role included monitoring the shift in culture and the
stress and tensions within the management team, including the
effectiveness of the leaders. He performed exceptionally well in
this sphere. Joseph W. – CEO; retail clothing chain
- You know he’s smarter than you, yet he has an uncanny ability to
make you see that you’re the one with all the answers. There’s no
ego with this guy. James works hard on your problems and you’ll get
your money’s worth. He’s the real deal. Jeff J. – Chairman & CEO;
media company
- After a few phone conversations, the President trusted James enough
to give him 100% access to the 3-hour confidential financial
reporting meeting before he was scheduled to lead the group of 17
executives. All 17 participants had completed the SHIFT Trigger
before the event. The SHIFT feedback and the facilitation by James
over the next 1½ days led to a cathartic meeting of real talk about
real issues. The outcome was a commitment to many operational and
behavioral changes, notably in goal setting and constructive
dialogue to further organizational learning. I would highly
recommend James to any organization ready to have an objective
review of its effectiveness, an honest look at how its executives
work with each other to foster effectiveness, and even how the
company presents itself to a critical public. Peter K. – Director;
advertising agency
- I highly recommend having a coach. James McIntosh has been of
immense help to me over my career. Jessica P. – Chief Technology
Officer; business technology
- When we stray, James pulls us back to our purpose, our ‘reason for
being’. He plays a significant and unique role for us in that he is
in two worlds at once. First, he is in our world – he is definitely
part of our ‘family’. He knows us–our strengths and our challenges.
And, at the same time, he keeps a little distance from our world so
he can see where we start to loose our way and then he brings us
back. Interestingly, he catches us sometimes being complacent and
not reaching high enough given our talents. From his unique
perspective, James can inspire us to strive like no other. And his
commitment is long-term, as he realizes that real change occurs over
time with renewed commitment, and learning from both success and
failures. There is no doubt James is a major part of our success.
Fred M. – Founder & President; branding & advertising
- I was unsure as to whether the organization was ready for my new
vision, which entailed a radical new strategy, ownership and
organizational structure. Your involvement showed me that my
colleagues were ready and this gave me the confidence to proceed.
Ossie R. – Founder & Chairman; Information Technology company
- A bank involved in combining three distinct functions that
historically had worked independently hired James to direct the
project. The project’s purpose was to develop consensus among the
three groups, now having to operate as a single unit, on how best to
serve the high worth customer needs of the bank. These functions had
distinct compensation plans, operated on different system platforms,
and required different professional skill sets. He directed the
respective staffs toward a common goal by keeping the group focused
on thinking outside of its comfort zone. He helped them to get a
clearer idea of the unit’s “what can be”, to develop acceptable
measures of success for all elements, to move employees toward
mutual respect and understanding, to learn to work and communicate
effectively, and even managed to get buy-in to a new descriptive
name for the new unit. Richard M. – Advisor to the Chairman/CEO of
the bank
- James has the incredible quality of patience, which allows him to
influence people over time without judging. However, if the person
agreed to do or behave in a certain way then he demands that they
do. This is where James can be demanding and emphasizes behavior,
which creates an environment of no surprises. He established
himself as an outstanding mentor and a variety of executives and
staff (including the writer) sought his council regularly. Joe P.
W. – CEO; investment holding company

Non-Profit Client Quotes
- James McIntosh enabled us to evaluate the efficacy of our business,
establish clear goals, objective and action steps and coalesce
around a strategy that by necessity involved integration of fresh
perspectives with long-standing institutional practice. The complex
challenges we faced – from reworking our mission to crafting
additions to our programming to rethinking our marketing materials
and delivery options – none could have been achieved without his
steady guidance and advice. His intelligence, insight and experience
have helped us to wrestle with multifaceted issues. Elizabeth S.
Ph.D. – Executive Director; non-profit
- Thank you for all of your helpful and constructive advice. I depend
on it and you make my job easier. Helen D. – VP Business Planning
and Operations; non-profit
- Based on constructive analysis, listening, and just a few probing
questions, James hit our organization’s proverbial nail on the head.
He identifies issues quickly and is straight forward yet sensitive
in his approach to suggesting ways to improve. A class individual as
well. Doug T. – Associate Director of Development; non-profit
- The interview with James was a pivotal point in my decision and in
my own thought process. I was given the names of seven people as
perspective consultants. Three were clearly not a good fit. I then
scheduled interviews with four people. The first three people I
interviewed presented me with a resume, told me what they would do,
gave me a time-frame, and showed me what a finish product would look
like. James happened to be the last person I interviewed. When I
finished giving him the same information I had shared with the first
three, he looked at me for awhile and then asked, “So who cares if
you do this? What willhappen if you don’t do it? Does this really
matter to anyone?”James was the only one who asked real questions. I
was rather taken back by them. It did give me pause! But it
definitely played a big role in my decision, because it made me
think in a different way about what was important. I felt I was
being interviewed as well. That also made a difference. Judy S. –
Executive Director; non-profit